Save the date: September 30 – October 2, 2019

Stay tuned for updates…

Nashville, TN

Day One
Wednesday, October 3, 2018

Day Two
Thursday, October 4, 2018

Ensuring Consideration of Quality From Day One

Chair’s Opening Remarks

  • Scott West VP Quality Management, Granite Construction


Quality Assurance and Control has come a long way in recent years, but it still has a long way to go. What is the story of the industry so far? What are we still struggling with? How can we be sure that we make the most of the next 2 days, and return to the office ready to
take action?

Creating a Pro-Active Quality Culture

KEYNOTE: Driving & Supporting a Corporate-Wide Quality Culture

  • Kate Edwards Director of Quality Assurance, The Whiting-Turner Contracting Company


  • Recognizing the importance of delineating how each strata of an organization is uniquely influential in developing and maintaining a successful quality culture
  • Understanding the current state of Quality in an organization to identify and remove barriers to achieving the desired integrated culture
  • Discussing ways to consistently and efficiently champion Quality by capturing hearts and minds of the entire team
  • Evaluating the double-edge sword of metrics: burden vs benefit?

Encouraging Buy-in & Effectively Training Field Staff to Improve Program Execution


  • Benchmarking best practices for engaging and aligning the entire workforce with Quality initiatives
  • Developing a training scheme for field staff that quickly and efficiently equips them with the skills necessary for good Quality Control on-site
  • Setting clear expectations and goals to ensure field workers are equipped with appropriate tools to implement corporate initiatives, and  ow metrics can be used to maintain dedication to project execution plans

Assessing Your Quality Program: Where You Are and How To Up Your Game


  • Understanding why most quality program initiatives fail to get traction
  • Evaluating your quality program in relation to your peers and construction industry best practices
  • Developing an action plan to get your program to the next level
  • Reviewing how Henkels & McCoy got traction for their national quality program and how they use FTQ360 to up their game

Morning Refreshments & Networking

CASE STUDY: From Reactive to Pro-Active: How Did One Organisation Develop a Quality Management Program & Embed Quality into Their DNA?

  • Matthew Biehl Quality Control Coordinator, Kinsley Construction


  • Reviewing triggers for change: What made the company adopt a quality culture?
  • Outlining the stages of introducing a new quality management program and team, and integrating this into the company culture: What are the challenges and how are we combatting them?
  • Highlighting the overall value of the new program, and analyzing the economic benefit that it has brought
  • What’s next?: Reviewing progress made so far, and how we plan to build on this in the
    coming years to achieve Quality Excellence

Building the Business Case for Quality

BREAKOUTS: Defining Quality Metrics That Can Drive Accountability

  • Chad Dorgan VP Quality & Sustainability, McCarthy Building Companies


This interactive session will provide the opportunity to benchmark different metrics being used to track and measure Quality across projects. Starting with a review of the reactive and proactive approach to Quality measurement, participants will explore:

  • How can metrics be better quantified in operational terms to ensure accurate data collection?
  • What are the tools and systems that are being used to collate and analyze metrics, and how can this information drive accountability?
  • What metrics have successfully been used to show value in quality programs?
  • What is the role of non-performance metrics, and how can this analysis be used to
    support the business case for investment in quality programs?
  • Industry wide improvement: What could standardisation and sharing of a quality matrix look like in reality? How can we encourage open and honest reporting of data to raise the bar across the industry?

You will have the opportunity to both benchmark individual approaches to measuring Quality, and also see how leaders at McCarthy Building Company have built this into a longterm program to monitor and demonstrate the value of investing in Quality Excellence.

Changing the Low-Bid Mentality: Understanding How to Secure Client Buy-in

  • Jeanette Shaw Director of QA/QC & Sustainability, Powers Brown Architecture


  • Identifying metrics that can drive clients to help fund and resource a quality plan on their project, reducing risk for all parties
  • Understanding how to promote quality management as a key consideration in the bid selection process for all project team members (including architects, engineers, and general contractors), and better prepare the owner to support success of quality
    initiatives across the entire project team
  • Underlining how a quality program adopted by the architecture and engineering team can assist with reducing bid spreads and RFI’s
  • Promoting transparency throughout the bid process to ensure adequate provision of contingencies, and ensure all parties maintain a long-term focus on Quality Excellence

Lunch Break

Improving Client Relationships

The Owner Perspective: What Do We Want From Our Partners for Good Quality Control?

  • Sue Klawans Past President & Founding Member, CQEC
  • Roberto Loya Quality Assurance Manager, Los Angeles World Airports
  • Emily Wilson Senior Quality Consultant, Laboratory Planning & Performance Management, Pacific Northwest National Laboratory
  • Russell Ferretti Quality Assurance Officer, Rail Division, Jacobs
  • Chris Hauska National Director of Quality Assurance, Gables Residential


  • Understanding the relationship of Quality to other deliverables (such as cost, schedule and safety), and assessing what it is important to secure in contractor project execution plans to fulfil client priorities
  • Outlining expectations for sharing the risk and cost of Quality with other project stakeholders and how this impacts bid selection
  • Exploring how expectations and requirements can be better outlined in contracts and project specifications to ensure clarity and transparency

Lessons Learned: Improving Relations Between the Client & Contractor to Secure Support of Quality Initiatives

  • Roberto Loya Quality Assurance Manager, Los Angeles World Airports


  • Analyzing critical Quality success factors: what are the attributes of an effective and successful quality program implementation?
  • Reviewing discussion of Quality in the pre-bid and bidding process: what needs to be considered to ensure Quality is incorporated in the bid and outline targets and responsibilities for project success?
  • Examining how the language and structure of contracts can be optimized to align expectations, and drive collaboration and accountability of all parties
  • Developing processes, methods and tools to support consistent engagement of clients in quality reviews throughout design and construction to effectively re-align and manage expectations

Establishing Quality from the Preconstruction Phase

Developing an Integrated Quality Approach to Achieve Quality Excellence Throughout Design & Construction

  • Chad Dorgan VP Quality & Sustainability, McCarthy Building Companies


  • Exploring the ways that you can align and integrate quality initiatives with your company’s culture and business purpose
  • Using Quality Mapping to gauge your quality program in relation to others
  • Understanding ‘Integrated Quality’: How can you build a quality program step-by-step that effectively spans design through construction?
  • Outlining the value of ‘operationalizing’ Quality to more clearly define actions and behaviors that will guarantee Quality Excellence

Afternoon Refreshments

Establishing an Effective Independent Review Process to Confirm Constructability of Designs


  • Promoting early consideration of Quality in design, ensuring sufficient time is given for the right people to review constructability in the preconstruction phase
  • Defining scope of service(s), managing expectations for the desired outcome, and establishing rules of engagement for the collective benefit of the owner
  • Establishing priorities resulting from the review process and setting a collaborative definition of ‘closure’ to issues identified
  • Discussing current options and methods available for the electronic review of documents and tracking items through closure

Optimizing the Planning Process to Ensure Efficiency of Quality Management Plans


  • Promoting the involvement of Quality Managers in kick-off and preconstruction meetings to account for how quality will be ensured from day one
  • Benchmarking key considerations for quality planning in preconstruction: who needs to be in the room from each stakeholder, what needs to be discussed, and who will be responsible for taking action?
  • Reviewing tools and documents that can convey what ‘good’ looks like post kick-off meeting, and outline roles and responsibilities to drive accountability throughout operations

Chair’s Closing Remarks

  • Scott West VP Quality Management, Granite Construction

End of Day One